Trex IPTV refund policy
Last updated 22 September 2026
Scope
This policy applies to orders placed on trex.iptv.ad, which carry a number beginning TRXA-. If your order number looks different, it was taken by a reseller, and their refund terms are the ones that apply - we cannot return money that never reached us.
The two checks that come first
Most requests that arrive here are a line pointed at a server address that has stopped answering, or details typed with a stray character. Both take minutes. Moving the line to a backup host clears the case where the channel list loads and nothing opens, and how refunds, renewals and expiry actually work covers the case where the credentials simply have not landed yet. If neither applies, we will say so rather than keep you cycling through suggestions.
When a refund is due
In full, where the service cannot be made to work for you and the cause sits on our side, provided the request is raised within seven days of the date of the order and we have had a fair chance to fix it first. Earlier and more specific is stronger: a message naming a channel, a device and what you already tried is a short conversation.
When it is not
Where the line is working and the fault is in your own connection, wireless network or hardware. Where a particular channel you wanted is not carried and you did not ask about it before buying. Where the credentials have been shared or resold against the terms. And where a substantial part of the term has already been watched - a request in the last weeks of a twelve-month term is a much harder one, through no bad faith on either side.
Raising one
Email support@4kzone.site with the TRXA- number, the device, and one sentence describing what went wrong and what you already tried. A decision follows within two working days. An approved refund goes back to the card it came from, which usually reaches the statement within five to ten working days depending on the bank.
Chargebacks
Ask us before raising one. A chargeback opened without contacting us suspends the line while the bank works through it, and it is a considerably slower way to be repaid than sending the message above.